Refund policy

Returns and refunds

We accept change-of-mind return requests within 30 days of delivery. Items must be unused, in their original condition and packaging, with proof of purchase.

To request a return, email evansian1974@gmail.com with your order number and reason for the return. Please contact us before sending anything back. We will provide return instructions and the correct return address.

For change-of-mind returns, you are responsible for return shipping costs. Original shipping charges are not refundable for change-of-mind returns. We recommend using a tracked shipping service.

Faulty, damaged or incorrect items

Please contact us if your item arrives damaged, faulty or incorrect. Include your order number and, where possible, photos so we can assess the issue. We will provide an appropriate remedy and cover reasonable return shipping costs where required by Australian Consumer Law.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Our change-of-mind conditions do not limit these rights.

Refund processing

We will notify you after reviewing your return. Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to process the refund.

Exchanges

Contact us to discuss an exchange. Exchanges depend on product availability.