At My Store, we work hard to prepare your orders for shipment as quickly as possible. Once your order leaves our facility, the actual time it takes to arrive at your door depends on your specific location. We ensure all orders are sent with tracking so you can monitor progress. We appreciate your patience as we prepare your items for their journey to you.
Frequently Asked Questions
How long does shipping take?
How can I track my order?
When you complete your purchase at My Store, you will receive a confirmation email. Once your order is processed and shipped, we will send you a separate email containing a tracking link. You can use this link to follow the movement of your package all the way to your door so you know exactly when to expect it.
What is your return policy?
We want you to be happy with your experience. If you need to make a return, please contact our support team for instructions. We’ll help you through the return process so you can resolve your request with ease.
What if my order arrives damaged?
We strive to ensure your order arrives in perfect condition. If you find your items were damaged during transit or that you received the wrong order, please reach out to our support team right away. We will work to resolve the issue quickly by providing a replacement or a suitable fix so you are not left with the wrong items.
What payment methods do you accept?
We accept major payment methods through our secure checkout. Your payment information is protected during the transaction, so you can shop with confidence.